Reservation, Payment & Cancellation Policies

Reservations

A reservation is recommended as soon as you decide on your desired trips since space quickly becomes limited, particularly on the highly sought-after rivers we run. We accept Visa, Mastercard, Discover, checks, and cash to reserve your seat, guide and equipment.

Payment Options

Full payments are usually preferred at the time of reservation, but we also understand that is not always possible. If you prefer, you are welcome to choose from one of our payment plans below!

• 50% Payment Plan: Pay 50% deposit at the time of reservation and the remaining 50% at a later date before your trip departure.
• 1/3 Payment Plan: This payment plan allows you to put down 1/3 of your trip total as a deposit. We’ll then schedule the future payments for you.
• 10% Deposit Plan: Secure your seats with a 10% deposit. We’ll then schedule the future payments for you.
• Multiple Payments Plan: You are welcome to personalize your payments for your trip! Call 970.247.4789 to set up a monthly or other incremental payment plan with us!

We understand that life happens and the need for cancellations arise. In order to cancel or change your please call, LiveChat, or email our office before the intervals stated below.

If you miss your trip meet time, we will do our best to accommodate you, however out of courtesy to other guests and our staff, we cannot hold the tour for you or issue a refund.

We can also not issue refunds for guests who cut their trip short before the scheduled return time. Please see our Travel Insurance section below, which helps cover the cost of these unexpected instances!

 

Partial Day Trips:

• A partial day trip is a trip that is less than 6hrs in duration. You may receive a 90% refund 36 hours or more before the trip. Inside 36hrs of the trip date, there will be no refund. The 10% fee covers the logistics that are required from our staff to accommodate these changes to the trip.

Full-Day Trips:

• A partial day trip is a trip that is less than 6hrs in duration. You may receive a 90% refund 36 hours or more before the trip. Inside 36hrs of the trip date, there will be no refund. The 10% fee covers the logistics that are required from our staff to accommodate these changes to the trip.

Upper Animas Trips:

• We conform to the Durango & Silverton Narrow Gauge Railroad cancellation policy. Train ticket refunds/cancellations are subject to a fee cancelled 5 days before your reserved date. There are no refunds issued on reservations cancelled less than 5 days before your reserved date. A 90% refund, less the train ticket fees, is issued for cancellations received in writing 5 days prior to trip departure.
• At the orientation, if it is determined that the Upper Animas is not the right trip for you, there is a $250 nonrefundable train ticket & orientation trip fee per person. Train tickets may be able to be transferred depending on the train’s availability. After the $250 nonrefundable fee, the remaining trip balance may be applied to any of our other trip options or kept on your account in a trip gift certificate for future use.

Multi-Day Trips: 

The wilderness areas where we run our multi-day trips are highly restricted due to their delicate ecosystems. We are allocated limited launch days a year in advance, which include limited seats that often fill quickly. Because of this, along with the multiple logistics and unrecoverable fees involved in multi-day trips, our Cancellation Policy is as follows:

• 60+ days: Receive a full refund minus $100 per person for unrecoverable fees.
• 59 – 45 days: Receive a full refund minus $200 per person for unrecoverable fees.
• 44 days – 30 days: Receive full credit towards any Mild to Wild trip within the next three years less $200 per person.
• Less than 30 days: Unfortunately there will be no refund. 
• Guests who have to leave the trip early/evacuate the canyon will be charged a minimum of $750.

Groups:

• For single-day trips receive an 90% refund with more than 36 hours days prior to trip departure.
• For multi-day trips, refer the agreement with your trip coordinator.
• If your group reserved a private or customer trip, we can unfortunately not issue a refund.

Guide Certification Courses:

Receive a refund minus $100 with written notice 30 days prior to class. Within 30 days of the class there will be no refund for canceling.

Rentals:

All rentals are final and there are no refunds. We cannot accommodate date changes for weather or other reasons.

Private and Charter Trips:

All private, customer and charter trips are non-refundable.

Gift Card Purchases:

All gift card purchases are final. There will be no refunds.

Changing Trip Times or Dates

• Partial Day Trips: With more than 36 hours notice prior to trip departure, partial day trips can be changed to a different date and/or time depending on availability and will come with a 20% change fee. Inside 36hrs, we usually cannot always accommodate changes. If we can, there will be at least a 20% fee. This covers the logistics and unrecoverable fees involved in our trips.
• Full Day & Multi-day Trips: We may or may not be able to change dates depending on availability. If the reservation can be switched, there will be a 20% change fee.
• All Trips: If you miss your trip meet time, we will do our best to accommodate you, however we cannot hold the tour for you or issue a refund.

Other Considerations:

• Trips depart rain, shine, sleet or snow.
• Return times are approximate.
• A full refund is provided to you if trips are cancelled due to unsafe conditions or insufficient reservations.
• To ensure you have the best possible trip, we reserve the right to switch rivers/sections if needed.
• By reserving your trip, you agree to self-report if you meet the COVID-19 criteria 48 hours prior to trip departure.
• If you miss your trip meet time, we will do our best to accommodate you, however we cannot hold the tour for you or issue a refund.
• If you have any medical conditions that may put you at risk on our trips, please call, email or LiveChat with one of our reservationists to see what trip is best suited for you prior to making a reservation.

Travel Insurance:

To protect your travel investment, we recommend you purchase separate travel insurance. Mild to Wild recommends RoamRight, an Arch Insurance Company, to protect you from the unexpected. (i.e. Plane is delayed and you miss the trip departure, you get sick, etc).

Mild to Wild is not responsible for any expenses incurred due to travel delays, flight cancellations, or illness. Mild to Wild assumes no financial responsibility for personal injury, emergency evacuation, or personal equipment lost or damaged in any way.

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