COVID-19
Actions Mild to Wild is Taking in Response to COVID-19
Response last updated: March 23rd at 11:19 AM
A Message from Molly and Alex Mickel, Owners of Mild to Wild Rafting & Jeep Tours:
Our guests (past, present, and future!) and our Mild to Wild team make up the Mild to Wild family. We value our family. With the uncertainty around the ever-changing spread of COVID-19, all your safety is a primary concern.
At a time when we are all entering uncharted waters, we believe it is socially responsible to suspend our current trip operations and delay the opening of other operations. This is our part in minimizing this virus for those that it is a health threat to, for those that are risking their lives to be on the front line fighting this virus and for those in distribution chains to help keep our grocery shelves full. Our hearts go out to all those who are affected by this virus, and those touched by the economic impact. We extend our sincere thanks to all those on the front line fighting COVID-19 and those in the distribution chains.
We have deliberated over the decision to suspend operations and delay the opening of others because we do with all our hearts believe getting out in nature, moving one’s body and having face-to-face connections is one of the healthiest and inspiring things one can do.
At this point, with rapidly changing information arriving daily, we are making our best guess of when we will confident to operate trips with the utmost consciousness of your and our team’s safety and health in mind. As time moves forward we will be making changes as needed.
For those that trips are being canceled, we can’t wait to be able to share adventure and nature with you shortly. If you can consider a gift certificate valued at 125% of the paid amount with no expiration date, it will help Mild to Wild and our team survive this unprecedented storm. If not, we understand you too may be feeling the economic impact of the crisis so we are offering a full refund, even the non-recoverable fees that we incurred.
Moving Forward:
Rest assured though, all things considered, we are optimistic about the 2020 season, which will be our 26th as a family-owned and operated outfitter.
For those now dreaming about nature and adventure, we understand the uncertainty of commitment. To accommodate this hesitation, for new reservations, we have added more leniencies to our cancellation policies, flexible change policies, and new payment plans (details below). With added concern for cleanliness, see our protocols outlined below.
We can’t wait to all be on the other side of this virus and being able to share what we have dedicated our lives to and is our mission: Helping our guests gain a deeper connection with nature, adventure, family and new friends.
We are so honored to have you part of our family. In gratitude to all of you.
Enrich your life with Nature and Adventure,
Molly & Alex Mickel
Co-Owners – Mild to Wild Rafting & Jeep Tours
Current Changes and Cancellations:
- Temporary suspension of our Salt River Rafting season in Arizona as of 3/22/20. We are hoping to still be able to share the Salt River adventures before the end of the 2020 season.
- Delayed Opening of our Moab Utah operations until 4/18/2020.
- Delayed Opening of our Durango, Colorado operations 5/1/2020.
For Bookings after March 31st, 2020
Due to the uncertainty at this time and economic hardships, we have adjusted our deposit and cancellation policies to encourage you to plan for a rejuvenating trip in nature, but still provide you the assurance of canceling the trip if not feeling comfortable when the time nears. See our revised cancellation policies to assure you confidence in planning for some fun in nature with adventure!
Mild to Wild’s Protocols per CDC Guidelines & Flexible Payment, Cancellation and Change Policies:
We are closely monitoring COVID-19 and are taking actions based on guidance from public health experts. Since this is a quickly changing situation our response to COVID-19 may change. We are committed to providing the most up to date and accurate information to our guests and staff with their health and safety as a primary concern. These are the actions, changes and extra precautions we have taken in order to help our guests and staff during this period.
- Enhanced pre-trip screening measures
- Vehicle and Facility Sanitation
- During trip sanitation
- Trip Change Policies
- Cancellation Policies
You will find detailed information for each of these bullet points outlined below.
Enhanced Pre-Trip Screening for both Mild to Wild Employees and Guests:
At Mild to Wild’s discretion we may decline service to a guest or remove staff members from work if they meet any of the following criteria:
- If a guest or staff member has or will be traveling through an area identified by the CDC as warning level 3 in the 14 days before a scheduled trip
- If a guest or guide has been in close contact (within approximately 6 feet for any sustained period) with a person known to have COVID-19 within the 14 days before a scheduled trip
- If a guest or staff member develops flu-like symptoms (a fever, cough, and shortness of breath) during the 14 days before a scheduled trip
These measures do require guests and staff members to self identify. As with any family, total honesty will drive the greater good for guests and staff in the Mild to Wild family. Before the trip meeting, we will email out a questionnaire to screen guests about their health and exposure.
Facility & Vehicle Sanitation:
In addition to our well-established maintenance and cleaning schedule, we have increased the frequency of cleaning service for our vehicles, office locations, bathrooms, and shared pre and post-trip facilities.
- Vehicles are cleaned and sanitized after every use.
- Increased frequency of cleaning our office and restrooms.
- All pre-trip registrations and waivers can be completed online if you wish to completely avoid going into a building.
- Anti-bacterial wipes, hand sanitizer, and handwashing stations are available at trip check-in locations and lunch and camp.
- High touch surfaces will be sanitized several times daily in office and vehicles
During Trip Sanitation Measures:
Whether you are taking a half-day trip or 6-day wilderness adventure, Mild to Wild staff has always adhered to public health and food handling best practices. In response to COVID-19, we are taking additional measures for the safety of our guests and guides.
- Hand washing stations in-camp and at lunch stops
- Small group sizes (25 max on multi-day trips)
- Disinfection of communal surfaces & items
- Rental equipment laundered/disinfected before each use
- Food handlers training for guides
- If a guide or guest develops flu-like symptoms during a Mild to Wild trip, we will socially distance the individual from the rest of the group and any community items, disinfect any suspected items or areas of contamination, and consult local agencies about the possibility of an evacuation.
For Bookings Made Before April 1st, 2020
Trip Change Policies:
Since our guest’s safety is our number one concern, we understand you may be worried about travel and the uncertainty around COVID-19. We are establishing flexible trip change policies for guests concerned with their travel plans. To help concerned guests come on an adventure with us we are offering gift certificates worth 125% the original value of the trip, with no expiration date.
- Multi-Day Trips are eligible for no trip date change fee or a gift certificate for 125% of the original trip value with no expiration date towards any of our trip options in Colorado, Arizona or Utah.
- Full-day trips are eligible for no trip date change fees or a gift card for 125% of the original trip value with no expiration date towards any of our trip options in Colorado, Arizona or Utah.
- Partial day trips are eligible for no trip date change fees or a gift card for 125% of the original trip value with no expiration date towards any of our trip options in Colorado, Arizona or Utah.
Cancellation Policies:
Guest’s wishing to cancel due to COVID-19 reasons are eligible for our COVID-19 trip change policy which would grant them a gift card worth 125% the original trip value. This gift certificate will have no expiration date and is valid on any of our trips in Colorado, Arizona, or Utah. Keeping the balance of your trip payments on account with us in the form of a gift card will help Mild to Wild and our employees survive this unprecedented time of uncertainty. To say thanks, we will load 125% of what you have paid onto the gift card. Choosing to receive the 125% gift card will help Mild to Wild and our employee’s weather this time of difficulty. For guests wishing to cancel for a refund, Mild to Wild’s standard cancellation policies agreed to at the time of the reservation will still be in effect.
For Bookings after March 31st, 2020
Due to the uncertainty at this time and economic hardships, we have adjusted our deposit and cancellation policies to encourage you to plan for a rejuvenating trip in nature, but still provide you the assurance of canceling the trip if not feeling comfortable when the time nears. See our revised cancellation policies to assure you confidence in planning for some fun in nature with adventure!
When Arizona Salt River Rafting Trips Resume:
We are currently not accepting any new Salt River rafting reservations, but are taking inquiries to contact when our advising agencies feel Covid-19 has turned the corner. For trips already reserved after 4/3/20, we are hoping we will be able to share the Salt River Canyon with you starting under the following protocols:
To follow social distancing best practices, any given Salt River Rafting trip will have a max capacity of 8 people. We will offer multiple 1/2, full, and express trips each day to spread out group sizes. Guests will be separated in a raft with no more than 8 guests per boat. Guests will be shuttled back to the meet point in open-air tour vehicles with no more than 10 guests per vehicle. Trips available daily and capacity per trip listed below.
- 1/2-Day Trip: Available at 9:45 with a max capacity of 8 people per day
- Full-Day Trip: Available at 9:45, 10:00, 10:30, 11:00 with a maximum capacity of 8 people per timeslot
- Express: Available at 10:00 with a maximum capacity of 8 people
Our Guiding Health Resources
The Mild to Wild Management team is in close contact with local and national experts. We are basing our decisions and reactions based on information provided by:
- Centers For Disease Control and Prevention (CDC)
- World Health Organization (WHO)
- U.S. Department of State Travel Advisories
These policies may change as conditions change. Mild to Wild will honor the policies in place at the time of your reservation, trip change, or cancellation.